“Business Process Outsourcing” (Business Process Outsourcing) is also referred to as BPO. It is a form of outsourcing to a third-party provider of business functions rather than specific tasks which means that through a BPO a complete business function is outsourced and not just a single job. For instance, BPO services may include accounting, IT, sales, and customer support. BPO is generally leveraged to decrease costs. BPO may be divided into two sub-categories as most organizations adopt BPO for two main functions: Front-office BPO : This deals with components of business operations which include public-facing business operations like sales, customer support, marketing, and sales. Back-office BPO: Refers to departments that do not involve dealing with the public directly such as finance, tax planning, payroll, IT services, human resources, and quality assurance. BPO can also be divided into three types based on the location of the BPO vendor. Domestic outsourcing is also known as on
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